Shipping policy

At Le Querce di Annibale, we are committed to ensuring fast and reliable shipping to deliver our organic products directly to your home. Please read our shipping policy to understand delivery methods, costs, and shipping times.

1. Shipping Areas We ship throughout Italy and to major European countries. If your country is not available at checkout, please contact us to inquire about any customized shipping options.

2. Order Processing Times Orders are processed within 1-3 working days after payment confirmation. During peak periods (holidays, promotions), processing times may experience slight delays. Once shipped, you will receive an email with the tracking number to monitor the delivery.

3. Estimated Delivery Times Italy: 2-5 working days
European Union: 5-10 working days
Remote destinations or islands: may require slightly longer delivery times
⚠️ Delivery times are approximate and may vary due to factors outside our control, such as courier delays or customs issues.

4. Shipping Costs The shipping cost is automatically calculated at checkout based on the destination and package weight. We offer free shipping for orders over [insert applicable amount]. Any customs duties or import taxes (for shipments outside the EU) are the responsibility of the customer.

5. Couriers Used We collaborate with reliable couriers such as DHL, GLS, UPS, and Poste Italiane to ensure secure and fast deliveries.

6. Shipping Issues If your package:

• Arrives damaged: Please contact us within 48 hours of receiving it with photos of the damage to evaluate a solution.
• Does not arrive within the expected time: Check the tracking and contact us if necessary.
• Is lost by the courier: We will do our best to resolve the issue with the shipping service.

7. Returns Due to Shipping Issues If an order is returned to us due to an incorrect address or absent recipient, we may resend it upon payment of the new shipping charges.

8. Contact For questions or assistance regarding shipping, please contact us at:
📧 Email: info@lequercediannibale.it
📞 Phone: +39 3515038950